Privacy Policy

1. Introduction

1.1 Who we are

Spective Healthcare is brought to you by Spective Healthcare Limited, a company incorporated and registered with company number 12363772. Spective Healthcare is part of a group that consists of various legal entities, including:

  • Spective Healthcare, a company incorporated and registered
  • Spective Healthcare, a company incorporated and registered 
  • Spective Health Limited, a company incorporated and registered 
  • Spective Limited, a company incorporated and registered.

This Privacy Policy is issued on behalf of Spective Healthcare Group. Any references to Spective Healthcare, “we,” “us,” or “our” in this Privacy Policy refer to the relevant company in the group that is responsible for processing your data. We will notify you of the specific entity serving as the controller for your data when you use our services.

1.2 Purpose of this Privacy Policy

We take your privacy seriously. This Privacy Policy explains:

(a) what personal data we collect;
(b) how we use, store, and protect your data;
(c) with whom we may share your data; and
(d) your rights under data protection laws.

This Privacy Policy supplements any additional notices we may provide and does not override them.

1.3 Third-party links

The Spective Healthcare website may contain links to other websites or services. These sites operate independently, and we are not responsible for their privacy practices. Please review their privacy policies before sharing your data.

2. Lawful basis for processing

We process personal data under the following legal bases:

  • Consent: Where you have provided clear consent.
  • Performance of a contract: To fulfill our obligations under a contract.
  • Legal obligation: To comply with legal requirements.
  • Legitimate interests: Where processing is necessary for our legitimate interests, provided your rights and interests are not overridden.

3. Data we may collect from you

We may collect and process the following data:

  • Identity data: Name, date of birth, gender, etc.
  • Contact data: Address, email, phone number.
  • Health data: Medical records and details required for healthcare services.
  • Transaction data: Details of payments or services you’ve availed.
  • Technical data: Device information, IP address, and website usage data.

4. How we collect information

We collect your personal data through:

  • Direct interactions: When you fill out forms, book appointments, or contact us.
  • Automated means: Website analytics, cookies, and tracking technologies.
  • Third parties/public sources: Identity and health data from healthcare providers or public records.

5. How we use your personal data

We may use your data for:

  • Providing healthcare services and managing patient records.
  • Communicating appointment details or healthcare updates.
  • Personalizing your experience with Spective Healthcare.
  • Complying with legal or regulatory requirements.

6. Data retention

We retain your data only for as long as necessary for the purposes outlined in this policy or as required by law. Afterward, your data will be securely deleted or anonymized.

7. Accuracy of your data

Please keep your personal data up to date by informing us of any changes.

8. Security of your data

We implement organizational and technical measures to safeguard your personal data. In case of a data breach, we will notify you and relevant authorities if required.

9. Sharing your data

We may share your data with:

  • Healthcare providers or laboratories involved in your care.
  • Third-party service providers under strict confidentiality agreements.
  • Regulatory authorities when legally required.

We will ensure appropriate safeguards are in place for any data transfers, including compliance with international privacy standards.

10. Your rights

You have the following rights:

  • Right to access your data.
  • Right to rectification of inaccurate or incomplete data.
  • Right to erasure of your data (under specific circumstances).
  • Right to restrict processing of your data.
  • Right to data portability for transfer of your data to another entity.
  • Right to object to data processing.
  • Right to withdraw consent at any time.

To exercise your rights, contact us in writing, including proof of identity.

11. Cookies

Refer to our Cookie Policy for information on how we use cookies and similar technologies.

12. Amendments to this Privacy Policy

This Privacy Policy may be updated from time to time. Please review it periodically to stay informed.

13. Questions

If you have concerns about how we process your data, you may contact our Data Privacy Lead (DPL):